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• ★ ☆ ☆ ☆ ☆

  When a loved one passes, the family is left with the arduous task of making the final arrangements while enduring the grief of their loss. That task is even greater when the decedent had no means.
  
  As the daughter of a decedent without life insurance, I had the task of shopping around for the best arrangements I could find, while allowing my mom to be handled with dignity. That's what I thought I found when I initially spoke with Bruce Van Arsdale about my mom's arrangements.
  
  Bruce presented, on the phone, as a thoughtful, caring person who had the best interest of my family at heart. He quoted us a fair price ($1,300) and told us the only additional expenses would be $200 for the crematorium and $20 for a tip. Imagine our surprise when, after meeting with Bruce at his funeral home, the bottom line figure was actually $1,965. Of course Bruce was able to itemize all the charges, hence justifying them. Nonetheless, we were surprised.
  
  Bruce explained that my mom, being a medicaid recipient, might qualify for a death benefit which would cover her expenses. Turns out, she did qualify; however, since she was being covered by medicaid, her new cost was $2246.
  
  When I asked Bruce why the cost had inflated, he explained that he was doing me a favor by offering the lower price. When I asked if his expenses had increased since learning about the medicaid benefit, he said they hadn't. When I challenged him on the fact that he was committing fraud, he proceeded to tell me, and I quote, " You came in here in your fancy Jaguar, crying about money, and I did you a favor by offering you a low price".
  
  In summary, Van Arsdale is the most unprofessional, rapacious, insensitive organization I've ever had to deal with.
  
  To add insult to injury, when I phoned Bruce to inquire about the death certificate, he confronted me about my review, threatening to come after me if I filed a complaint with the State Board of Mortuary Science. And, he removed my mother's obituary from the Van Arsdale Memorial page.

  Added May 10, 2017 by Becky Candelora
• ★ ★ ★ ★ ★

  Outstanding service. Would recommend their services to anyone who is in search of a funeral home. Bruce, Linda & Brittany went out of their way for us and made this difficult time for us less stressful. They were very professional and truly did a great job!

  Added March 24, 2017 by Louisa Bocco
• ★ ★ ★ ★ ☆

  I want to thank the Bruce Vanarsdale funeral home his daughter and wife was so helpfull to me at this time in answering questions that I had and for working with me when it came time to make arrangements my mother was a simple person who liked simple things they honered my wishes to keep her the way she looked in life with no make up and still made her look beautiful and at piece and let us put things with her to take with her and Bruce when he came to my home to take my mom to his place he treated her with honer dignity and respect when I asked if I could help to make sure she didn't get mistreated he was very respectfull to my family members that were present at the time and took the time to let us say goodbye to her before she left thank you very respectfully your Nathan Philephs and wife Margaret

  Added September 24, 2016 by Nathan Philephs
• ★ ☆ ☆ ☆ ☆

  Worst funeral home ever. Not only was Bruce INCREDIBLY rude to my entire family, my grandmother looked nothing like herself. The makeup was abominable. Go elsewhere. I am heartbroken that we said goodbye to my grandmother this way.

  Added September 19, 2016 by Jessica Bailey
• ★ ★ ★ ★ ★

  I want to thank Bruce for his outstanding service during this difficult time in me and my family's lives with my brother's passing. Bruce and his daughter were very kind and compassionate with us. The exterior and interior of the building is well kept and provides a warm and cozy feeling. I liked the way the room was set up, with pictures of my brother and his belongings all around. The video tribute was a nice touch. He gave my family a good rate since my brother did not have life insurance. I give this funeral home 5 stars for the quality work and Bruce's nature throughout the process of laying my brother to rest.

  Added September 14, 2016 by Steve Kwiecien